📋 About This Page
You can ask Khmercow for a copy of the personal data we hold about you at any time, free of charge. This page explains how to get it, exactly what the file contains, and what is not in it.
Requesting your data does not close your account and changes nothing about it. If you want to close your account, see account deletion instead — and consider downloading your data first, because after deletion it is gone.
📥 Option 1 — Download It Yourself (Instant)
This works in the Android app, the iOS app and on the web at khmercow.com. You get the file immediately — there is nothing to wait for and no request to approve.
Open Khmercow and make sure you are signed in.
Tap the Account tab, then Settings (the gear icon).
In the Support section, tap “Request My Data”.
The file is prepared and downloaded. On the web your browser saves it like any other download; on Android and iOS a summary appears with a Share button so you can save it to Files, send it to yourself, or move it anywhere you like.
✉️ Option 2 — Ask Us by Email
If you cannot sign in, or you would prefer us to send it to you, email us from the address registered to your Khmercow account:
- To: support@khmercow.com
- Subject: Data Access Request
- Body: Include the email address or phone number on your account, and say what you would like — a full copy, or a specific part of it.
We may ask one or two questions to confirm the account is yours before we send anything — sending personal data to whoever asks for it would defeat the purpose. We respond to verified requests within 30 days.
✉ Send Data Request📄 What the File Contains
The download is a single .json file named
khmercow-data-export-YYYY-MM-DD.json. JSON is a plain-text,
machine-readable format — you can open it in any text editor, and it
can be imported by other software, which is what makes it a portable copy
rather than just a screenshot.
| Section | What is in it |
|---|---|
profile | Name, username, email, phone number, country code, bio, profile image URL, address, social handles, account role, sign-in provider, verification status, notification and language preferences, and the dates the account was created and last changed |
savedDeliveryAddress | Your saved delivery details, including the map coordinates if you set a pin |
authMethods | Which sign-in methods are linked to the account (password, phone, Google, Facebook, Apple), when each was added and last used. Passwords themselves are never included, in any form |
orders | Every order you placed: items, prices, status history, payment method and the delivery address given for that order |
reviews, storeReviews | Product and store reviews you wrote, with their ratings and dates |
wishlist, cart | Products you saved or left in your basket |
following, followersCount | The stores you follow, and how many people follow you. A count rather than a list — who follows you is their information, not yours |
store, products | If you run a store: its details, business contacts, opening hours, location, and every product you listed |
feedback | Feedback and bug reports you submitted from the app |
notifications | Your most recent notifications |
truncated | If any section was too large to include in full, this says which one and how many records were left out, so you always know whether you are looking at everything |
What is deliberately not included
- Passwords and password hashes — we cannot read your password and will never export it.
- Internal provider identifiers (your Google, Facebook, Apple and Firebase account IDs, and our payment provider's customer reference). These identify you to third parties and exporting them would create a risk without giving you anything useful.
- Chat messages. Every conversation has another person in it, whose messages are their data rather than yours, so the automatic download leaves chat out. You can still read your conversations in the app, and if you need a copy of a specific conversation, email us and we will send you your own messages from it.
- Other people's data — for example, the buyer details on orders placed with your store. Those belong to the buyer, not to you.
- Security and audit logs, which we keep for fraud prevention and which are covered separately in the Privacy Policy.
🔒 Your Other Rights
- Correct something that is wrong — edit your profile from the Account tab, or email us.
- Delete your account and personal data — see account deletion, which also lists exactly what is erased, what is kept, and for how long.
- Withdraw consent for location, camera, microphone or notifications — revoke the permission in your device settings at any time; the rest of the app keeps working.
- Turn off promotional messages — Settings → Notifications. Promotional messages are off unless you switch them on.
- Object or complain — email support@khmercow.com. The full list of rights and the legal basis for each is in the Privacy Policy.
📞 Contact
- Operator: Khmercow Marketplace, a sole proprietorship operated by an individual trader based in the Kingdom of Cambodia.
- Data-protection and support requests: support@khmercow.com
- General enquiries: info@khmercow.com
- Postal address: available on request from support@khmercow.com