Khmercow

Khmercow Support

Khmercow Marketplace is Cambodia's online marketplace for buying and selling livestock, farm produce and everyday goods, on Android, iOS and the web at khmercow.com. We are here to help with your account, orders, stores and anything else about the app.

Contact us by email

We reply within 2 business days. To get a useful answer on the first reply, include:

  • the email address or phone number on your account;
  • for an order, its order number — it starts with KC-;
  • your app version and device — in the app, open Settings → Contact support and tap Copy diagnostics, then paste it into the email.

Please do not send your password, a one-time code, or card details. Khmercow support will never ask you for any of them.

Send feedback from the app

In the Khmercow app, open Settings → Support and choose Send feedback. You can report a problem, suggest an improvement or ask a question — you do not need to be signed in.

Feedback goes to our team with your app version and device model attached. If you are signed in it is linked to your account so we can reply; if you are not, include a contact address in the message.

Problems with an order or a seller

Orders are placed with independent stores, not with Khmercow. The fastest route is almost always the store itself:

  1. Open the order (Account → My Orders) and tap Contact Seller. Most delivery and stock questions are answered there within hours.
  2. If the store does not respond within 48 hours, or you cannot agree an outcome, email support@khmercow.com with the KC- order number and a short description.
  3. We will contact the store, review the order record, and come back to you.

To report a chat message that breaks our rules, press and hold the message and choose Report message. To report a listing or a store, email us with a link to it. Reports are reviewed by our team.

Account and sign-in

I cannot sign in

Khmercow accounts can use a phone number and one-time code, an email address and password, or Google, Facebook or Apple. Use the same method you signed up with. If a one-time code does not arrive, check that the number is correct and includes the country code, then wait for the resend timer.

I changed my phone number or lost access to my email

Sign in with a method you still control and add the new one under Settings → Authentication Methods. If you cannot sign in at all, email us from an address already on the account.

Selling on Khmercow

Anyone with an account can apply to open a store. Stores are reviewed before they go live. Store owners can invite staff and administrators and choose exactly which permissions each one gets.

Your account and data