Terms of Use

Khmercow Marketplace

Version 2.0
Effective Date: August 5, 2026
Last Updated: August 5, 2026

Welcome to KhmerCow Marketplace ("KhmerCow," "we," "us," or "our"). By downloading, installing, accessing, or using the KhmerCow mobile application or web platform (collectively, the "Platform"), you enter into a legally binding agreement with us and agree to comply with these Terms of Use ("Terms"). These Terms govern your rights and obligations as a user of our marketplace ecosystem, including rules relating to account registration, order placement, vendor store operations, subscription payments, security, and dispute resolution. Please read these Terms carefully before using the Platform. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

1. Acceptance of Terms

By creating an account or using the Platform, you confirm that:

• You are at least 18 years old. The Platform is not intended for anyone under 18, and we do not knowingly permit under-18s to hold an account.
• You have read, understood, and agree to these Terms and our Privacy Policy.
• You have the legal capacity to enter into a binding agreement.

We do not ask for your date of birth and we cannot verify your age — the statement above is your own declaration. If we become aware that an account belongs to someone under 18, we will close it and delete the associated personal data.

If you do not agree, you must immediately stop using the Platform.

1.5. Our Role, and Yours

What KhmerCow is

KhmerCow is a marketplace. We provide the platform on which independent stores list their products and buyers find them. We are not the seller. For every order placed on the Platform, the contract of sale is between you and the store — the store is the seller of record and is responsible for the product, its description, its price, its condition, its packaging, and its delivery.

We do not take possession of goods, we do not inspect them, and we do not act as an agent, arbitrator, or guarantor for either side of a transaction. Where we assist with a dispute, we do so as a record-keeper and not as a decision-maker.

Who can use the Platform, and in what capacity

• Visitor (no account) — You may browse stores and products, use search, and view public store pages without signing in. Placing an order, using chat, leaving a review, or opening a store all require an account.
• Registered user — A buyer. You can place and track orders, save products, follow stores, review products you have bought, and message stores.
• Store owner — A registered user whose store application has been approved. You have full control over your store and are solely responsible for everything that happens under it.
• Store admin — A person invited by a store owner and granted broad management permissions over that one store.
• Store staff — A person invited by a store owner and granted limited, day-to-day permissions over that one store. Sensitive actions — deleting products, issuing delivery codes, confirming delivery, and approving cancellations — are switched off by default and must be granted deliberately by the owner.
• Platform administrator — KhmerCow personnel who operate the Platform, review store applications, and enforce these Terms.

Store admins and store staff act only within the single store that invited them, and only to the extent of the permissions that store owner has granted. A store owner is fully responsible for the people they invite and for everything those people do in the store — including accepting orders, confirming deliveries, changing prices, and communicating with buyers. Granting a permission is your decision; the consequences of that decision are yours as well. Review your store's staff list and permissions regularly, and remove access promptly when someone no longer needs it.

2. Account Registration and Security

To access most features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your credentials (email/password or phone OTP) confidential.
• Notify us immediately at info@khmercow.com if you suspect unauthorized access.
• Be responsible for all activity occurring under your account.

Authentication Methods

KhmerCow supports account creation and login via: email and password (with OTP email verification on signup), phone number with SMS OTP, Google Sign-In, and Facebook Login, where available. Additional verification may be required in certain security situations. Where you link more than one sign-in method to the same account, we only link automatically when the email address on the new method has been verified by that provider.

Account Security and Brute-Force Protection

To protect your account, KhmerCow automatically monitors failed login attempts. Repeated failed attempts will temporarily lock your account and may trigger an IP-level or device-level block. Device-level blocks are based on a unique device identifier and may be applied automatically or manually by administrators. You will be notified if your account is locked. Contact support at info@khmercow.com to unlock your account early.

Session Management

Authentication is implemented using JSON Web Tokens (JWT) with automatic rotation. For your security, sessions may be invalidated when your password is changed or when unusual activity is detected.

3. Store Registration and Vendor Obligations

To become a vendor and operate a store on KhmerCow, you must:

• Complete a store registration process, including providing a store name, description, and contact information.
• Verify your store via phone OTP and/or email OTP as required.
• Receive approval from KhmerCow administrative review before your store goes live.
• Maintain accurate store business information (address, business hours, contact).
• Comply with all applicable Cambodian laws regarding business operations.

Store Rejection or Suspension

KhmerCow reserves the right to reject a store application or suspend a store at any time for violations of these Terms, Cambodian law, or suspected fraudulent activity.

4. Product Listings

When listing products, you agree that:

• All product descriptions, images, prices, and details are accurate and not misleading.
• Products are legally permitted for sale under Cambodian law.
• You will not list counterfeit, prohibited, or stolen goods.
• Product prices are listed in USD (US Dollars) or KHR (Cambodian Riel). The Platform will auto-convert prices to your preferred display currency using live exchange rates.
• You consent to product images being processed, stored, and displayed by KhmerCow and its cloud storage providers.

Promotion and Featured Listings

Vendors with active store subscriptions may promote products, feature them in spotlight sections, or mark them as urgent sales. Promotional features are governed by your active subscription tier.

Product Reviews and Ratings

Only users who have purchased and received a product (with delivery confirmed) may submit a review. Reviews may include a product rating (1-5 stars), written review text, and optionally a store rating. KhmerCow reserves the right to flag, moderate, or remove reviews that violate these Terms.

5. Purchases, Orders, and Payments

• KhmerCow facilitates transactions between buyers and sellers. Orders placed through the Platform create a direct agreement between buyer and vendor.
• Marketplace orders are currently Cash on Delivery (COD). Vendors collect payment upon delivery, and the Platform may record COD payment status after delivery confirmation.
• Store subscriptions and promotion packages (for Vendors) are paid via KHQR (Bakong or ABA PayWay, as configured by the Platform administrator).
• An account is required to place an order, so that you can track it and the store can reach you about the delivery. You can browse and search without one.
• Order Acceptance: For made-to-order or non-stockable products (such as food or services), vendors must manually accept or reject each order. Stockable products with available inventory are automatically processed.
• Prices are always taken from the store's current listing at the moment the order is created, not from the figure displayed on your device. If a listing changes while you are checking out, the order reflects the listing.

Delivery Confirmation Codes

To close an order, the store generates a single-use numeric delivery code and gives it to whoever is making the delivery. Entering that code marks the order delivered and, for Cash on Delivery orders, records the payment as collected.

• A code can be used once and expires 24 hours after it is issued.
• Treat the code like a receipt: only hand it over once you have actually received the goods and settled payment. Anyone holding a valid code can close the order.
• Stores are responsible for who they share codes with, including their own staff and any third-party courier.

Cancellations, Refunds and Disputes

An order can be cancelled before it is delivered. Depending on how far it has progressed, either side may start this:

• A buyer may submit a cancellation request. The store then approves or rejects it — the request is not automatic.
• A store may reject or cancel an order (for example, when an item turns out to be unavailable).
• When an order is cancelled, any stock reserved for it is returned to the store's inventory automatically.
• An order that has already been confirmed as delivered cannot be cancelled through the Platform.

Because marketplace orders are Cash on Delivery, no money passes through KhmerCow. Refunds are therefore settled directly between the buyer and the store, on the terms of that store's stated return policy. We keep the order record and can make it available to both parties, but we do not hold funds, issue refunds, or decide who is right in a dispute.

• All transaction records, including order details, prices, currencies, and payment method, are stored securely on our servers.

6. Store Subscriptions and Fees

KhmerCow offers tiered store subscription plans ("Membership") with varying features:

• Free Tier: Basic store functionality with limited product listings and features.
• Paid Tiers: Expanded product limits, advanced analytics, promotion packages, and priority support.
• Subscription fees are charged in USD or KHR and processed via KHQR payment.
• Subscriptions do not auto-renew; you must renew manually when your plan expires.
• Plan features, limits, and pricing are shown at the time of purchase and may change for future purchases.

Product Limit Enforcement on Expiry

When a paid subscription expires, your store is automatically downgraded to the Free tier. If your store's active product count exceeds the Free tier's product limit, the oldest product listings (by creation date) exceeding the limit will be automatically deactivated and hidden from the marketplace. For example, if the Free tier allows 30 products and you have 50, the oldest 20 will be deactivated. You will be notified by push notification and email when this occurs. To restore all products, renew or upgrade to a plan that covers your total product count.

Vendor Promotion Packages: Vendors may purchase additional product promotion packages (featured, spotlight, urgent) separately from subscriptions. Package fees are non-refundable once activated.

7. Prohibited Activities

You agree not to:

• Post false, misleading, or deceptive product listings or store information.
• Engage in fraud, money laundering, or any illegal transaction.
• Use bots, scrapers, or automated tools to access or manipulate the Platform.
• Attempt to circumvent the account verification, store approval, or payment processes.
• Harass, threaten, or abuse other users.
• Upload malicious code, viruses, or any content that could harm the Platform or its users.
• Impersonate KhmerCow, its employees, or other users.
• Attempt unauthorized access to areas of the Platform not intended for you.
• Circumvent brute-force protections, rate limits, or security controls.

7.2. Restricted and Prohibited Items

The following may not be listed, advertised, or sold on the Platform. This list is not exhaustive — anything unlawful under Cambodian law is prohibited whether or not it appears here.

Never permitted

• Narcotics, controlled substances, and the equipment or precursors used to produce them.
• Weapons, ammunition, explosives, and their component parts.
• Protected wildlife, endangered species, and anything derived from them — including ivory, horn, pelts, and bushmeat. Cambodia is a party to CITES and trade in listed species is a criminal offence.
• Human remains, organs, blood, or other body parts.
• Counterfeit goods, replicas passed off as genuine, pirated media, and anything that infringes another party's trademark, copyright, or design rights.
• Stolen property, and goods you do not have the right to sell.
• Sexual or adult content, and services of a sexual nature.
• Hazardous chemicals, radioactive materials, asbestos, and other dangerous substances requiring licensed handling.
• Government-issued identity documents, uniforms, and official insignia.
• Financial instruments, currency, and anything designed to facilitate fraud or money laundering.

Restricted — permitted only where lawful and licensed

KhmerCow is used heavily for livestock and agricultural trade. The following are allowed, but you carry full responsibility for holding every licence, permit, and health certificate that Cambodian law requires, and for producing them on request:

• Live animals and livestock. You must comply with all animal-welfare, veterinary, quarantine, and transport requirements. Animals must be fit to travel, and transport must provide adequate space, ventilation, water, and rest. Listings must not offer animals for fighting, baiting, or any other cruel purpose.
• Veterinary medicines, vaccines, and animal-feed additives — including any product subject to a withdrawal period before an animal enters the food chain.
• Meat, dairy, eggs, seafood, and other perishable foodstuffs, which must meet applicable food-safety, labelling, and cold-chain requirements.
• Seeds, plants, fertilisers, and pesticides subject to agricultural regulation or import control.
• Alcohol and tobacco, where permitted and sold only to buyers of legal age.
• Medicines, medical devices, and health products requiring authorisation.

How this is enforced

Listings are published immediately and are reviewed after the fact, not before. That means a prohibited listing can be visible for a period before we act — it does not mean it is permitted. Where we find a breach we may remove the listing, suspend or close the store, and, for matters involving animal welfare, protected species, controlled substances, or weapons, report it to the relevant Cambodian authorities.

If you see a listing that breaks these rules, contact us at support@khmercow.com with the product link. Vendors: the Merchant Agreement carries the same restrictions and applies to you in addition to this section.

7.5. Messaging Other Users

The Platform lets buyers and stores message each other. That channel is for arranging and discussing orders.

• Do not use chat to harass, threaten, defraud, or send unsolicited advertising.
• Keep order arrangements on the Platform. KhmerCow charges no commission on sales, so there is nothing to avoid by going elsewhere — but an order taken off-platform has no order record, no delivery confirmation, and no moderation reach, which means neither side can later show what was agreed and we cannot help if something goes wrong.
• Do not share another person's private information, and do not send passwords, card numbers, or identity documents — yours or anyone else's.

Reporting and moderation

• You can report any message. Reports are reviewed by KhmerCow administrators, who are able to read the reported conversation.
• We may remove messages, close a conversation, or suspend an account that breaches these Terms.
• There is currently no facility to block an individual user. If someone is troubling you, report the message and contact us — do not rely on being able to block them.

Message text sent from a buyer's device is encrypted before storage, but the key is held by KhmerCow — this is not end-to-end encryption, and we can decrypt messages when investigating a report or complying with a lawful request. See the Privacy Policy for details.

7.6. Enforcement and Platform Administration

KhmerCow administrators operate and police the Platform. So that the scope is clear, they may:

• Approve or reject a store application, and suspend or reactivate a store.
• Approve, reject, or remove any product listing.
• Remove any review or chat message.
• Suspend or reactivate a user account, and block an IP address or device implicated in abuse.
• Access account, order, store, conversation and security records where needed to run the Platform, investigate a report, provide support, or meet a legal obligation.

We aim to act proportionately and to tell you when we take action against your account or store, along with the reason, unless doing so would prejudice an investigation or breach a legal duty. If you believe a decision was wrong, contact us at the address in the final section and we will review it. Administrative actions against accounts and stores are recorded in an internal audit log.

8. Notifications and Communications

By creating an account or registering a store, you consent to receive:

• Push notifications via Firebase Cloud Messaging (FCM) regarding orders, promotions, and account activities.
• Email notifications for order updates, OTP codes, subscription status updates/expiry reminders, and security alerts.
• SMS notifications for OTP verification and critical account alerts.
• Telegram notifications if you configure a Telegram bot connection for your store.

You may manage notification preferences in the app's Notification Settings. Transactional notifications (OTPs, order confirmations) cannot be disabled as they are essential to service operation.

9. Delivery and Location Services

Some features require access to your device location or manual address input:

• Delivery address: Buyers provide a delivery address (and optionally a GPS pin via Google Maps) when placing orders.
• Store address: Vendors provide their store location for display on the store profile.
• Delivery confirmation: Vendors generate an 8-digit token; delivery staff confirm delivery by entering the token. No GPS tracking of delivery personnel is performed by KhmerCow.

Location data is used solely for delivery facilitation and is shared only with the relevant vendor for order fulfillment.

10. Intellectual Property

• Users retain ownership of content they post (product images, descriptions, store information) but grant KhmerCow a non-exclusive, worldwide, royalty-free license to store, display, process, and distribute such content solely for Platform operation.
• KhmerCow's brand, logo, UI design, and Platform code are proprietary. You may not copy, reproduce, or use them without prior written permission.
• If you use Image Search, the image you upload for search may be processed by automated tools (including Google Cloud Vision AI when enabled) to provide results.

11. Analytics and Tracking

KhmerCow tracks user and store activity to improve the Platform and provide vendors with insights:

• Vendors may access analytics data including store views, product views, revenue trends, order statistics, and customer behavior insights.
• Advanced analytics (conversion funnels, customer return rates, peak hours, inventory health) are available on eligible subscription tiers.
• Analytics events are tracked with event type, timestamp, device info, and anonymized user context.
• Analytics data may be retained for a limited period and deleted according to our retention controls.

11.5. Your Data Rights

You have the right to access, correct, and request deletion of your personal data. You may also request a copy of your data in a machine-readable format:

• In the Android and iOS apps, open Settings and tap "Request My Data" to download a copy of your personal data, including your profile, orders, reviews, wishlist, and — if you run a store — your store and product records. This is limited to three requests per day. On the web, email us instead and we will send it to you.
• To request data correction or deletion, contact us at info@khmercow.com or use the account deletion feature in Settings.
• We will respond to data access requests within 30 days.

12. Limitation of Liability

To the maximum extent permitted by law:

• KhmerCow is a marketplace platform and does not guarantee the quality, safety, legality, or accuracy of any product listing.
• KhmerCow is not liable for losses, damages, or disputes arising from transactions between buyers and sellers.
• KhmerCow is not liable for service interruptions, data loss, or delays caused by third-party services (Firebase, AWS, Railway, Google Cloud, KHQR providers).
• The Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure against every attack.

Cap on our liability

Where we are found liable to you despite the above, our total liability for all claims arising in any twelve-month period is limited to the greater of (a) the total fees you paid to KhmerCow in that period, or (b) USD 100. Most buyers pay KhmerCow nothing — marketplace orders are Cash on Delivery and no money passes through us — which is why a floor is stated rather than fees alone.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If Cambodian consumer law gives you rights that these Terms would otherwise restrict, those rights prevail.

12.5. Indemnity

You agree to indemnify KhmerCow, and its officers, employees and contractors, against any claim, loss, liability, or reasonable cost (including legal fees) arising out of:

• Your listings, products, or the sales you make through the Platform.
• Your breach of these Terms or of any applicable law.
• Your infringement of another person's rights, including intellectual property and privacy rights.
• Content you upload or messages you send.

We will tell you promptly about any claim we intend to rely on this section for, and will not settle it in a way that imposes an obligation on you without your agreement.

12.6. Term, Suspension and Termination

Your right to leave

You may stop using the Platform at any time, and you may delete your account from Settings. Deletion deactivates your account immediately; you have 30 days to contact support if you change your mind, after which your personal data is permanently erased. Order and payment records are retained for as long as tax and commercial law requires — see the Privacy Policy.

Our right to suspend or close an account

We may suspend or close an account or store where:

• These Terms, the Merchant Agreement, or Cambodian law have been breached.
• We reasonably suspect fraud, abuse, or a risk to other users.
• We are required to by law or by a competent authority.

We aim to act proportionately and to tell you what we have done and why, unless doing so would prejudice an investigation or breach a legal duty. You may ask us to review any decision by writing to support@khmercow.com.

What happens to orders in flight

Suspension does not by itself cancel orders that are already placed. Where an account is closed with orders outstanding, we will keep the order records available to both parties so the sale can be completed or settled between them. Any active store subscription or promotion package is forfeited without refund where the closure follows a breach.

Sections that by their nature should continue — including Limitation of Liability, Indemnity, Intellectual Property, and Governing Law — survive the end of your account.

12.7. Disputes Between Buyers and Sellers

Because the contract of sale is between you and the store, disputes about a product, its condition, its delivery, or a refund are between those two parties. KhmerCow does not hold the money, did not see the goods, and does not decide who is right.

What we will do

• Make the order record available to both sides, including what was ordered, at what price, and when each status change occurred.
• Act on breaches of these Terms — removing listings, or suspending a store or account where the conduct warrants it.
• Pass on information where a competent authority lawfully requires it.

What we will not do

• Adjudicate the dispute or rule in either party's favour.
• Issue or compel a refund. Marketplace orders are Cash on Delivery, so any refund is settled directly between buyer and store on the terms of that store's stated return policy.

For a dispute with KhmerCow itself, please write to support@khmercow.com first. We will try in good faith to resolve it with you within 30 days before either side begins court proceedings. Nothing here prevents you from going to court, or from exercising rights Cambodian consumer law gives you.

12.8. Third-Party Services

The Platform depends on services operated by others. We choose them with care but do not control them, and we are not responsible for their acts or omissions:

• Google Maps for maps, address lookup, and location pins.
• ABA PayWay and Bakong for KHQR payment of vendor subscriptions and promotion packages.
• Google Firebase for sign-in, push notifications, crash reporting, and chat delivery.
• Cloud storage and hosting providers for images, video, and the API itself.
• Email and SMS gateways used to send verification codes and order updates.
• Independent couriers and delivery personnel engaged by stores.

Where a listing or message links to an external website, we do not endorse it and are not responsible for its content. Your use of a third-party service may also be governed by that provider's own terms.

13. Governing Law and Severability

These Terms are governed by and construed in accordance with the laws of the Kingdom of Cambodia. Any disputes shall be resolved in the exclusive jurisdiction of the competent courts of Cambodia.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and — for vendors — the Merchant Agreement, constitute the entire agreement between you and KhmerCow regarding your use of the Platform and supersede all prior agreements or understandings relating to the same subject matter. Where the Merchant Agreement and these Terms differ on a matter specific to operating a store, the Merchant Agreement prevails for that matter.

Force Majeure: We are not liable for any failure or delay caused by events beyond our reasonable control — including network or power failure, failure of a third-party provider we depend on, natural disaster, epidemic, civil unrest, industrial action, or an act of government.

Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a successor in connection with a merger, acquisition, or sale of assets, provided your rights under these Terms are not reduced.

Waiver: If we do not enforce a provision of these Terms on a given occasion, that is not a waiver of our right to enforce it later.

Notices: We give notice to you through the Platform, by push notification, or by email or SMS to the contact details on your account — so please keep them current. You give notice to us at support@khmercow.com.

No Third-Party Beneficiaries: These Terms are between you and KhmerCow. Nobody else acquires a right to enforce them.

14. Changes to These Terms

KhmerCow may update these Terms at any time. We will notify you of material changes via:

• In-app notification or push notification.
• Email to your registered email address.
• Prominent display on the Platform.

Continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the changes.

15. Contact Us

If you have questions about these Terms, please contact us:

• KhmerCow Marketplace is an online marketplace operated as a sole proprietorship by an individual trader based in the Kingdom of Cambodia. It is not incorporated as a company and therefore has no business registration number.
• General enquiries: info@khmercow.com
• Support, complaints and data-protection requests: support@khmercow.com
• A postal address for formal correspondence is available on request from support@khmercow.com.
• Account deletion: how to delete your account, and what is erased or kept.
• A copy of your data: how to request your data.